November 15, 2016

Delivery & Returns

Delivery Information

UK Deliveries

Free when you spend over £50.00 in a single order, otherwise it’s typically £3.99 per order. Delivery should be expected between 2-3 working days unless stated on product page.

Delivery of Bikes

We ship all of our bikes Free Of Charge within the United Kingdom (excl. Jersey and the Channel Islands at this time) and all of our bikes come pre-assembled, with just a few tweaks required. All of our bikes undergo a safety check before being re-boxed for shipping which can, during busy periods, take a little longer to complete. So whilst we aim to ship all of our bikes within two working days of the order, please allow for additional time for this process.

Signature Required

All our consignments irrespective of the carrier require a signature upon delivery. Deliveries are typically made between 08:00 and 18:00, so please bare this in mind when choosing a delivery address.

Wrong Goods/Arrived Damaged

There’s no point in pretending that mistakes never happen, although it is very unlikely. If something does go wrong we want you to know that Bank Cycles will get it sorted quickly.
If you aren’t happy with your purchase for any reason, please contact us on 01748 836143 or through our contact page. If you need to return your item(s), please fill out a returns form

Package Recycling

Where possible we do try to reuse packaging from our own suppliers in order to send purchased items to our customers. We ask if the packaging is still in good condition after you’ve received your goods, then please try to use it again or recycle it yourself.
Returns Information

Returning Your Purchases

It’s our aim at Bank Cycles to provide a returns service that is totally hassle-free for you. If you’re not completely satisfied with an item you may return it within 30 days, as long as the item isn’t fitted or used we’re happy to receive it back for a refund.

To return your item(s):

  1. Put your unused, labelled item for return back in it’s original packaging.
  2. Fill in a Returns Form and include this with the item you are returning in a parcel.
  3. Send the parcel to the following address:
    Bank Cycles
    34 Richmond Road
    Catterick Garrison
    North Yorkshire
    DL9 3JD
  4. We will be in touch if there are any issues or when your return has been processed.

Returns Shipping

If the item is being returned as a result of our error (damaged, defective, wrong item sent etc), we will refund Royal Mail First Class or Standard Parcel postage costs.

If the item is being returned as a result of a change of mind, purchased the wrong size, item is not suitable, etc… the original cost of the outbound postage will be refunded by us, however the consumer is liable for all return costs incurred.

Guidelines For The Best Experience

Each returned item should be in it’s original packaging with the manufacturer’s labels attached.  Please do not tape or attach labels directly to the retail packaging.

Retail store purchases should be returned to the original place of purchase.  If this is not possible then follow our website returns policy and include proof of purchase.

We reserve the right to reject the return of goods which are not returned in accordance with our Returns Policy and we may request that you pay for the shipping of such goods back to you. Our returns policy does not affect your statutory rights.

A deduction will be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. The extent to which a customer can handle the goods is the same as it would be if you were assessing them in a shop.

Once we receive your goods, we will inspect and process them within 24hrs. Refunds will automatically be issued to the same payment method used to purchase the goods. As soon as your return has been processed by our team we will email you to let you know. In the unlikely event that you don’t receive this email within 10 days of posting your parcel to us, please get in touch with our Customer Service Team through our Contact page or by calling 01748 836143

If your purchase isn’t everything you expected it to be and you wish to exchange an item the simplest and quickest thing to do is place a brand new order for your new item and return the old one to us for a full refund.

Goods That Cannot Be Returned

There are some goods you can’t return if you simply change your mind, including:

  • CDs, DVDs or software if you’ve broken the seal on the wrapping
  • Perishable and other items that deteriorate rapidly such as food
  • Custom Built, tailor-made or personalized goods
  • Helmets

European Online Dispute Resolution (ODR)

For information regarding European ODR, please click here.